Be available after hours … just occasionally.
On the weekend we went away for a relaxing ‘post return to school term break’ [no kids or dogs] and it seemed the Internet gods must have known.
There was a DNS router issue in Europe and a major supplier had an API issue. The result was; fixing a site via iPad with a personal hotspot from my phone on Friday night and calling in our DNS guru to make some changes on Saturday evening. There were a half dozen phone calls and a dozen SMS messages and emails. YES we sorted out the situation even though it was the weekend and YES I was annoyed at being interrupted; not at the clients and not at our team because everything worked as it should almost; I was just annoyed!
And then the light came on 🙂
When we are available during the week, we ‘make do’ with a quick fix, impromptu and on the run, we resolve the issue and move on too quickly, it is a part of our job BUT did we really fix the problem? I suspect not.
This morning we are having a session about the weekend and will try and come up with a way of automating the solution; we already have a plan.
We will ensure that whether these issues happen during the day or over a weekend they won’t impact our clients or our teams well earned rest.
So …. the moral of the story …. leave your mobile on and check your email once and a while on the weekend – it is amazing! 🙂
Have an awesome week,
John Wooding
VET Enthusiast